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Public Utilities FAQs
1) I need help understanding the charges on my utility bill.
2) How do I order a final bill when I move in or out of a property?
The utility office at 715-726-2741 should be called at least one business day
before the meter is to be read.
3) My consumption seems high, what should I do?
The major reason for high consumption on residential bills is from malfunctioning
equipment, such as a dripping faucet or leaking toilet. Check faucets and toilets
and replace rings or flaps as needed. If you are still unable to identify the
problem, utility personnel can perform a free read and leak service. Call the
business office to schedule an appointment.
4) Can I pay the utility bill over the phone?
The utility does not accept payment over the phone at this time, a convenient direct
pay service is available. Visit our Payment tab for information on making payments.
5) How is consumption measured?
Consumption is measured and billed in hundred cubic feet. 100 cubic feet = 748 gallons.
Visit our Your Utility Bill tab for more information.
6) Where does my water come from?
The Water Utility prepares and distributes an annual Water Quality Report. Please
visit the Water Quality Report tab located in the Water Department area.
7) What is in our water; fluoride, hardness, chlorine?
The Water Utility prepares and distributes an annual Water Quality Report. Please
visit the Water Quality Report tab located in the Water Department area.
8) Does industry pay the same rates as residential?
Water and Wastewater rates are charged at the same rate for all users. For information
on our rates, visit the Rate tab.
9) I see someone other than utility or fire department personnel using a fire hydrant, is that okay?
If you notice someone using or tampering with fire hydrants, please contact the
business office at 726-2741.
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Public Utilities